FAQ

Delivery

Orders for physical products sold on this website will be shipped via Australia Post Parcel Post Service for $7.95. Shipping is only available within Australia and we are based in country South Australia so please allow sufficient time for postage if you are purchasing a gift.

All orders will be processed for shipping within 48 hours and an email notification will be sent once your order is dispatched.


Returns Policy

There are strictly no returns or exchanges for essential oils purchased retail on this website. There also are no returns or exchanges for the ultrasonic diffusers sold on this website unless they are faulty. Diffusers are covered by a 12 month warranty so please keep a record of your purchase.

Wholesale enrolment orders for doTERRA essential oils (including kits) are processed directly with doTERRA (via our link) and are covered by doTERRA’s returns policy.


Everything Else

Essential Collective Co® is a registered business in Australia with the ABN: 87 198 845 172

Our Postal Address is: Essential Collective Co, PO Box 525, Port Elliot, SA 5212.

Click here to view our full Website Terms and Privacy Policy.